American Airlines: My family and I were returning from a vacation...
American Airlines отзыв клиента от пользователя GetHuman gethuman-laureno из ноябрь 28-го, 2017
Фон на случай gethuman-laureno
GetHuman:gethuman-laureno - можете ли вы сообщить другим American Airlines нашим клиентам, когда произошло ваше дело?
gethuman-laureno:Yeah. Это было evening, ноябрь 19-го.
GetHuman:Вы обратились к American Airlines, и если да, то как?
GetHuman:И какие из этих общих American Airlines проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает gethuman-laureno список распространенных проблем American Airlines)
gethuman-laureno:«Update Reservation» - вот почему я пытался to call.
gethuman-laureno отзыв о American Airlines обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с American Airlines сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
gethuman-laureno:My family and I were returning from a vacation in Mexico and had to go through customs in Miami with a *-*** hr layover. Apparently several flight that had been delayed due to mechanical issues came in at the same time our flight did, causing the customs area to be over run with people. This also caused a delay in the luggage coming off the plane.**When we finally got our luggage and proceeded to recheck our bags for our connecting domestic flight to Boston, an American airline attendants pulled a us out of line and told us to go to the terminal for our connecting flight, but I hadn't rechecked the luggage and the attended said just follow me. Got to the terminal with ** at *:** a *** hr before departure and they refused to let us check our bags I explained to the attendant that our flight hadn't even boarded yet, so why couldn't we check our bags and get on the flight. They said no, we had to get in line and rebook our flight. We were in the line at *:** pm and our flight wasn't scheduled to take off till *:** pm. American left my family of * (me, my husband and our * kids) stranded in the airport for over ** hours. No compensation, nothing. What was supposed to take less than * hours of travel took ** hours with * kids ranging from * years old to **! We were not the only ones, there were hundreds of people stranded in the American terminal in Miami on Friday July **th. They had to set up cots to accommodate people because all the hotel's were full. We were put on stand by *x starting at *am, after checking in at * am on the **th and finally got out of Miami at **:** pm. We flew into Philadelphia where we were told we would be put on a connecting flight to Boston. When we arrived in Philadelphia we were told they only had * seats on the next flight! Luckily * people didn't show so we got on that flight and into Boston around * p m. Only to had to hunt down the luggage that had originally kept us from getting on our original flight. I've attached a picture of the line at the airport at *:** pm on ** July. In addition this flight left early, at *:**. There were so many people trying to get out on standby flights I believe American bumped my family and gave away our seats. I've sent * email complaints to the airlines, the first of which was replied to in ** hrs and the *nd in a week. Both emails they sent back to me seem to be identical in content. Tried to contact a person because they keep saying that I missed my connection, but I didn't they wouldn't let us board.
GetHuman:Давайте оценим ваш опыт общения с American Airlines. В масштабе от 1 до 5, насколько легко получить помощь по American Airlines проблеме?
gethuman-laureno:Я бы дал им four из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
gethuman-laureno:Я бы дал им one из пяти по общению.
GetHuman:А как насчет способности American Airlines быстро и эффективно решить вашу проблему?
gethuman-laureno:Для этого я бы сказал one из пяти.
GetHuman:И, наконец, какой-нибудь совет для других American Airlines клиентов?
gethuman-laureno:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы American Airlines знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из gethuman-laureno взяты из его American Airlines проблемы с обслуживанием клиентов, возникшей в ноябрь 19-го, 2017.