Amtrak: When you ask to speak to someone in customer se...
Amtrak отзыв клиента от пользователя GetHuman ~Jill из ноябрь 22-го, 2017
Background on ~Jill's case
GetHuman: ~Jill - can you tell our other Amtrak customers when your case took place?
~Jill: Yeah. It was evening, on ноябрь 19-го.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Jill a list of common Amtrak problems)
~Jill: "Make a Booking" was why I was trying to call.
~Jill's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jill: When you ask to speak to someone in customer service they just put you on an endless hold. Gave up after ** min.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Jill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jill: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Jill: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Jill: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Amtrak знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Jill taken from his Amtrak customer service problem that occurred on ноябрь 19-го, 2017.