Anthem Blue Cross CA: I called the number on the back of my card * ti...

Anthem Blue Cross CA отзыв клиента от пользователя GetHuman ~Anonymous из ноябрь 26-го, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Anonymous: Sure. It was morning, on ноябрь 18-го.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
~Anonymous: I used the 800-333-0912 number I found for on the GetHuman Anthem Blue Cross CA customer phone number page I was on: Anthem Blue Cross CA Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Anthem Blue Cross CA problems)
~Anonymous: "Get insurance" was why I was trying to call.

~Anonymous's review of Anthem Blue Cross CA customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I called the number on the back of my card * times without luck. An hour later, I found this number online...five minutes and done! This is a good number.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Anonymous: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Anthem Blue Cross CA знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Anthem Blue Cross CA customer service problem that occurred on ноябрь 18-го, 2017.

Anthem Blue Cross CA

2.41 of 5 stars | 92 reviews

~Anonymous's Anthem Blue Cross CA Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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