Anthem Blue Cross CA: extremely unprofessional, I wanted to make a pa...
Anthem Blue Cross CA отзыв клиента от пользователя GetHuman GetHuman-257186 из ноябрь 27-го, 2017
Background on GetHuman-257186's case
GetHuman: GetHuman-257186 - can you tell our other Anthem Blue Cross CA customers when your case took place?
GetHuman-257186: Sure. It was middle of the night, on ноябрь 22-го.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257186 a list of common Anthem Blue Cross CA problems)
GetHuman-257186: "Make/Chase a claim" was why I was trying to call.
GetHuman-257186's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257186: extremely unprofessional, I wanted to make a payment and was transferred numerous times to wrong depts. This is not the first time this has occurred, it usually happens every time which makes it frustrating since it takes time to complete. I am not a happy customer!!!!!
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
GetHuman-257186: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257186: I'd give them a four out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
GetHuman-257186: For that I would say three out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
GetHuman-257186: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Anthem Blue Cross CA знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257186 taken from his Anthem Blue Cross CA customer service problem that occurred on ноябрь 22-го, 2017.