Comcast: I waited through three chat sessions to discuss...

Comcast отзыв клиента от пользователя GetHuman ~Skyler hrabe из ноябрь 27-го, 2017

Background on ~Skyler hrabe's case

GetHuman: ~Skyler hrabe - can you tell our other Comcast customers when your case took place?
~Skyler hrabe: Sure. It was afternoon, on ноябрь 24-го.
GetHuman: Did you reach out to Comcast, and if so, how?
~Skyler hrabe: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Skyler hrabe a list of common Comcast problems)
~Skyler hrabe: "Billing" was why I was trying to call.

~Skyler hrabe's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skyler hrabe: I waited through three chat sessions to discuss additional packages deals and each time the service agent closed the chat and a message was prompted it was complete. After my third attempt I was so appalled by the service I asked to speak with a supervisor. Yet again, when I was told I would be connected if I first explained my frustrations, the agent dropped the chat again and closed it out. I have screen shots and names of all of these conversations and I have to tell you this is by far the worst customer experience I have dealt with in a long time.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Skyler hrabe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skyler hrabe: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Skyler hrabe: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Skyler hrabe: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Comcast знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Skyler hrabe taken from his Comcast customer service problem that occurred on ноябрь 24-го, 2017.


1.97 of 5 stars | 1979 reviews

~Skyler hrabe's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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