Comcast: The electroninc robot answered and said, "I see...

Comcast отзыв клиента от пользователя GetHuman ~DaveL44 из ноябрь 27-го, 2017

Background on ~DaveL44's case

GetHuman: ~DaveL44 - can you tell our other Comcast customers when your case took place?
~DaveL44: Yes I can. It was middle of the night, on ноябрь 24-го.
GetHuman: Did you reach out to Comcast, and if so, how?
~DaveL44: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~DaveL44 a list of common Comcast problems)
~DaveL44: "Technical support" was why I was trying to call.

~DaveL44's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DaveL44: The electroninc robot answered and said, "I see you are calling from a number on you account. Please verify the street address and last four digits of the primary account holder's social security number." So after doing that I was transferred to a human robot who asked all the same questions. I explained that my problem was that I had a service appointment between ** and ** and it's now almost * and no one showed up. The human replied that the service appointment had never been scheduled and the call we received yesterday confirming the appointment didn't mean anything. (It was the other robot's fault.) After a few minutes of checking on things he made me an appointment for the tomorrow afternoon. So, I guess that's a problem solved.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~DaveL44: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DaveL44: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~DaveL44: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~DaveL44: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Comcast знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~DaveL44 taken from his Comcast customer service problem that occurred on ноябрь 24-го, 2017.


1.97 of 5 stars | 1979 reviews

~DaveL44's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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