Craftsman: Reps were only interested in selling a service...
Craftsman отзыв клиента от пользователя GetHuman GetHuman-bkos из декабрь 1-го, 2017
Фон на случай GetHuman-bkos
GetHuman:GetHuman-bkos - можете ли вы сообщить другим Craftsman нашим клиентам, когда произошло ваше дело?
GetHuman-bkos:Yeah. Это было morning, ноябрь 27-го.
GetHuman:Вы обратились к Craftsman, и если да, то как?
GetHuman:И какие из этих общих Craftsman проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman-bkos список распространенных проблем Craftsman)
GetHuman-bkos:«Complaint» - вот почему я пытался to call.
GetHuman-bkos отзыв о Craftsman обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с Craftsman сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman-bkos:Reps were only interested in selling a service call they admitted was more expensive than a replacement.
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 11/27/17?
GetHuman-bkos:I don't like giving my personal information out when it's not relevant to the issue at hand. I could not find instructions to pair a remote control for my car to the garage door opener so I called craftsman looking for help. I had to go back and forth a bit with the woman who answered to reach the right department because I didn't want to give out my address. I gave her my phone number immediately though, that should be enough. I explained that it's irrelevant to have my address because, contrary to her assumption, I didn't call to make an appointment which she would have known if she heard me out before demanding my address. She finally transferred me to a man in technical support or whatever they call that department. After locating the mode number (he didn't know where to tell me to look for it after it wasn't on the outside sticker on the unit he basically just said knowing the unit was *** horsepower was good enough and wanted to move on even though they probably have several dozen *** HP units through the years and this one only had (according to him later in the conversation) * compatible remotes. So if we moved on he would have not been able to tell me what remote I needed. Anyway I found the mode number and he told me what was compatible. Two remotes. I've been using about * remotes all different than the ones he recommended, so they must have been magical because he said firmly their were the only two remotes that could possibly work with the unit. He also later acknowledged the home link in system in my car could work but probably didn't because it may be broken. Well how could it work if it's not one of those two units? Ok. I also told him that the craftsman remote I was holding would work for a day at close range and then stop. Again, a different model number and he said something about different frequencies. Knowing how frequencies work, the remote either can talk to it or not, the frequency difference wouldn't have anything to do with only connecting for a day. All of this was frustrating because it was painfully obvious that had I known nothing about the matter at hand, I was placing my trust in someone who was incompetent or unwilling to put effort into resolving the problem. His motive was as clear as the first rep though: he wanted to sell me a service plan. He asked me if he could look up the address to see if there was a service plan attached to the ** year old unit. I had never heard of a ** year service plan on a garage door opener but I told him most likely no plan was purchased. He then suggested paying for a service call. A technician would come to the house and look at the unit to see if it was dysfunctional. I already know their answer would be yes if they're anything like the support I already received but I asked how much that usually costs. He told me it's usually "at least $***-$***". Wow. To have someone look at the unit!? I don't know if that included a repair or not but I replied "that's much more expensive than a brand new unit" to which he replied "yes". A new comparable unit is available on Sears' website right now for $*** on sale, $*** normally. So even full price that unit is at least $**-$** less than repairing a ** year old unit, on sale it's easily less than half the cost of having a technician come out. Why didn't he offer that option or suggest a replacement instead of the repair that he knew was much more expensive? This has shaken a lifelong confidence in craftsman seeing that they would put little effort into helping and push an overpriced repair this hard. I can only imagine how often they take advantage of those with little to no technical or DIY knowledge.
GetHuman:Давайте оценим ваш опыт общения с Craftsman. В масштабе от 1 до 5, насколько легко получить помощь по Craftsman проблеме?
GetHuman-bkos:Я бы дал им three из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman-bkos:Я бы дал им four из пяти по общению.
GetHuman:А как насчет способности Craftsman быстро и эффективно решить вашу проблему?
GetHuman-bkos:Для этого я бы сказал one из пяти.
GetHuman:И, наконец, какой-нибудь совет для других Craftsman клиентов?
GetHuman-bkos:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Craftsman знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman-bkos взяты из его Craftsman проблемы с обслуживанием клиентов, возникшей в ноябрь 27-го, 2017.