DirecTV: Expecting call back from Case Management within...
DirecTV отзыв клиента от пользователя GetHuman ~Anonymous in Indiana из ноябрь 25-го, 2017
Background on ~Anonymous in Indiana's case
GetHuman: ~Anonymous in Indiana - can you tell our other DirecTV customers when your case took place?
~Anonymous in Indiana: Yeah. It was middle of the night, on ноябрь 17-го.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous in Indiana a list of common DirecTV problems)
~Anonymous in Indiana: "Dispute a Charge" was why I was trying to call.
~Anonymous in Indiana's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous in Indiana: Expecting call back from Case Management within the hour. Talked to a lady whose first language is English and she was in Mobile, Alabama. Thank you Directv for not offshoring the call!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Anonymous in Indiana: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous in Indiana: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Anonymous in Indiana: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Anonymous in Indiana: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы DirecTV знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous in Indiana taken from his DirecTV customer service problem that occurred on ноябрь 17-го, 2017.