Discover: The lady (I didn't get her name) was one of the...
Discover отзыв клиента от пользователя GetHuman ~tsbckb из ноябрь 19-го, 2017
Background on ~tsbckb's case
GetHuman: ~tsbckb - can you tell our other Discover customers when your case took place?
~tsbckb: Yes. It was evening, on ноябрь 9-го.
GetHuman: Did you reach out to Discover, and if so, how?
GetHuman: And which of these common Discover customer issues best describes the reason you wanted to talk to them?
(Shows ~tsbckb a list of common Discover problems)
~tsbckb: "Setup an account" was why I was trying to call.
~tsbckb's review of Discover customer service
GetHuman: So how would you sum up your experience for GetHuman's Discover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tsbckb: The lady (I didn't get her name) was one of the NICEST service reps I have ever dealt with, anyhere. MOST helpful and pleasant and she took care of my complaint on the spot. I've always been well treated by DISCOVER CARD customer service folks.
GetHuman: Let's quantify your experience contacting Discover. On a scale of 1 to 5, how easy is it go get help on a Discover problem?
~tsbckb: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tsbckb: I'd give them a five out of five on communication.
GetHuman: And what about Discover's ability to quickly and effectively address your problem?
~tsbckb: For that I would say five out of five.
GetHuman: And finally- any advice for other Discover customers?
~tsbckb: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Discover знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~tsbckb taken from his Discover customer service problem that occurred on ноябрь 9-го, 2017.