Equifax: The first person I spoke with could barely spea...

Equifax отзыв клиента от пользователя GetHuman ~Royally pissed off customer из ноябрь 26-го, 2017

Background on ~Royally pissed off customer's case

GetHuman: ~Royally pissed off customer - can you tell our other Equifax customers when your case took place?
~Royally pissed off customer: Yup. It was morning, on ноябрь 19-го.
GetHuman: Did you reach out to Equifax, and if so, how?
~Royally pissed off customer: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Royally pissed off customer a list of common Equifax problems)
~Royally pissed off customer: "Freeze Credit" was why I was trying to call.

~Royally pissed off customer's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Royally pissed off customer: The first person I spoke with could barely speak English. And, though I just wanted to put a fraud alert on my credit report, she tried to sell me a $**.** credit protection service. I said no, I would rather read about the services online before deciding to purchase anything. Well, both Equifax and Experian charged a credit card account, anyway. They reversed two of the charges. The SOB manager I spoke with about the fraudulent charges tried to sell the credit protection services AGAIN! I could have choked him. I need to continue doing business with them, because I probably should put a freeze on my credit reports. Disgusting to deal with such smarmy people.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Royally pissed off customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Royally pissed off customer: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Royally pissed off customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Royally pissed off customer: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Equifax знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Royally pissed off customer taken from his Equifax customer service problem that occurred on ноябрь 19-го, 2017.


3.17 of 5 stars | 638 reviews

~Royally pissed off customer's Equifax Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Equifax, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Equifax in any way.

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