GetHuman:GetHuman8160 - можете ли вы сообщить другим General Motors нашим клиентам, когда произошло ваше дело?
GetHuman8160:Sure. Это было evening, ноябрь 27-го.
GetHuman:Вы обратились к General Motors, и если да, то как?
GetHuman:И какие из этих общих General Motors проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman8160 список распространенных проблем General Motors)
GetHuman8160:«Where to buy» - вот почему я пытался to call.
GetHuman:Итак, как бы вы оценили свой опыт работы с General Motors сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman8160:Complaint
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 11/27/17?
GetHuman8160:I made an appointment at the Haley's Buick GMC at **** Midlothian Tnpk., Midlothian, Virginia ***** on Aug. *th **** (online) for an appointment on Aug. **th **** @****am to have the Seatbelt lap Anchor Tensioner Cable performed on my **** GMC Sierra **** pickup Truck & when I arrived at the above location the Service Advisor, Jennifer Doll said that they only had the Tensioner * part of the * part Recall in stock, I had to request that she call the closest GMC dealership to get the other part, she said it was available at the Hull Street Midlothian, Virginia dealership & they would have it available within **minutes, It took them until ****am to get it replaced & I took a look at it when I got out of my truck & I was shocked to see that there was a big hole in my truck where the beginning of the driver's side Seatbelt is Housed, now I can see the Cable inside of it. I called Jennifer Doll back she put me on hold came back to the phone & told me to bring the truck back in so they can look at it. I went back immediately to the dealership where it was performed & ask for the manager, which he was paged, & it took him at least ** minutes before he came out to talk to me & look at the damage his mechanic did to my truck, & I was told by the Service manager Chris Fender that the hole that was cut by the mechanic was part of the Recall from GM, Chris was showing me the printout of the Recall photos but was not even the same photo as what they damaged on my truck. I told him that GM is a Company that would not do such a sloppy job on GM's vechicles, but Chris Fender said his truck even looks like that. The Shop owner, Barry came out & told me that they would order a new piece for the seat replacement but the electric seat buttons would be cut out to fit the seat plastic replacement & that the Seatbelt where the mechanic cut it too much (completely cut out) would not look the same as it did before them doing the Recall, Barry (Shop Owner) walked away whistling like he discriminating against me, & not treating me respectfully. Also, the Service manager, Chris Fender was telliing me that the hole in the seatbelt (where you pull the seat belt out) is the way GM replaces the Recall. I told him that I had my Chevrolet Malibu Recall done at another location & I couldn't even tell that it was done because the Seat was not damaged by the mechanic & it looked like it did before I had brought it in for the Recall at the Hull Street Road Midllothian, Va dealership did the **** Chevrolet Malibu recall on the Seatbelt. Haley's Buick GMC has damaged my new **** GMC Sierra **** seat & I am going to contact the Local News to let everyone know about the work GM Mechanics are performing on the Seatbelt Recall & to Beware of it. I have experienced extreme Stress due to this experience, I also took the truck over to the dealership where I purchased the truck to show them what had happened & they could not believe how much they had damaged my truck & didn't even clean up after the Recall was performed. I have picture of the Recall done I can forward to GM if you could provide your Email address. I need compensation for this whole incident I cannot even trust them to do the right thing because in their eyes Service manager, Chris Fender they did the right thing. Victoria Padin **-***-***-****
GetHuman:Давайте оценим ваш опыт общения с General Motors. В масштабе от 1 до 5, насколько легко получить помощь по General Motors проблеме?
GetHuman8160:Я бы дал им four из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman8160:Я бы дал им five из пяти по общению.
GetHuman:А как насчет способности General Motors быстро и эффективно решить вашу проблему?
GetHuman8160:Для этого я бы сказал four из пяти.
GetHuman:И, наконец, какой-нибудь совет для других General Motors клиентов?
GetHuman8160:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы General Motors знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman8160 взяты из его General Motors проблемы с обслуживанием клиентов, возникшей в ноябрь 27-го, 2017.