Metro PCS: After a nice cust. service person tried to fix...

Metro PCS отзыв клиента от пользователя GetHuman ~Helmut Zitzwitz из ноябрь 23-го, 2017

Background on ~Helmut Zitzwitz's case

GetHuman: ~Helmut Zitzwitz - can you tell our other Metro PCS customers when your case took place?
~Helmut Zitzwitz: Sure. It was morning, on ноябрь 16-го.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~Helmut Zitzwitz: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Helmut Zitzwitz a list of common Metro PCS problems)
~Helmut Zitzwitz: "Change plan" was why I was trying to call.

~Helmut Zitzwitz's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helmut Zitzwitz: After a nice cust. service person tried to fix, I was given a netcare ticket. This means a tech will call back within *-* business days.*Got message on cell, that problem is fixed. --NO-- it was not.*message stated to call **, if still a problem. No such number exists. No e-mail for almost * weeks.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Helmut Zitzwitz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helmut Zitzwitz: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Helmut Zitzwitz: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Helmut Zitzwitz: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Metro PCS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Helmut Zitzwitz taken from his Metro PCS customer service problem that occurred on ноябрь 16-го, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~Helmut Zitzwitz's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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