Mitsubishi Motors: Poor treatment at a Mitsubishi dealership
Mitsubishi Motors отзыв клиента от пользователя GetHuman GetHuman-beaverke из декабрь 7-го, 2017
Фон на случай GetHuman-beaverke
GetHuman:GetHuman-beaverke - можете ли вы сообщить другим Mitsubishi Motors нашим клиентам, когда произошло ваше дело?
GetHuman-beaverke:Sure. Это было afternoon, декабрь 3-го.
GetHuman:Вы обратились к Mitsubishi Motors, и если да, то как?
GetHuman:И какие из этих общих Mitsubishi Motors проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman-beaverke список распространенных проблем Mitsubishi Motors)
GetHuman-beaverke:«Returns» - вот почему я пытался to call.
GetHuman-beaverke отзыв о Mitsubishi Motors обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с Mitsubishi Motors сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman-beaverke:Poor treatment at a Mitsubishi dealership
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 12/03/17?
GetHuman-beaverke:I had a terrible transaction with Boardman Mitsubishi owner Jerry Sandford in Boardman, Ohio and it's still unresolved.**I did receive a call from their PR*internet manager Erin Waldron. Ms. Waldron was apologetic and said that she had rectified the situation with the salesman's rude behavior (see below). Ms. Waldron CONCURRED with my assessment that Mr. Sandford's dealership and I had agreed to the $**,*** price I had offered for a used **** Honda Fit. She asked what could be done to address my unhappiness. I told Ms. Waldron that I simply wanted a refund of $*** of the additional $*** I had paid (at my request, the dealership had put two new front tires on the car I bought, since the ones it had were completely bald and unsafe). She took this request to Mr. Sandford, who flatly refused, and who offered instead that I could**a) return the car for a full refund (another **-minute roundtrip drive and taking yet another day off work with a second person, since I would need a ride home) or*b) get a free oil change.**I told Ms. Waldron that this was unsatisfactory and that Mr. Sandford was taking the short-term view, since I was clearly an unsatisfied, vocal and articulate customer. I said I thought he should take the long-term view and honor my original offer because it was the right thing to do. She apologetically said that this was impossible.**I wanted to let you know how poorly this particular Mitsubishi dealership is treating a paying customer. Many thanks for taking the time to read this.**Catherine S. Vodrey******@***.com or ***-***-**** *** * ***Dear Mr. Sandford:**I am e-mailing you regarding the **** used Honda Fit I bought this afternoon at Boardman Mitsubishi. While I am very happy with the car itself, I have to say that I was disturbed with the way the transaction transpired. You can see from the e-mail exchange I had below with both Julie and Krissy why I felt that my $**,*** offer had been accepted. It wasn't til Krissy e-mailed me this morning ** minutes after I had left East Liverpool to drive to your dealership that there was any doubt cast in my mind (and please note that I didn't get her e-mail until I had already made the **-minute drive to the dealership).**I couldn't possibly have been clearer with both Julie and Krissy Patton that I wasn't interested in making a **-minute roundtrip drive to Boardman -- accompanied by my sister, with both of us taking time off work -- unless I felt my $**,*** offer had been settled. *I can provide the remainder of the e-mail . . . but this form won't let me in the space allotted.*
GetHuman:Давайте оценим ваш опыт общения с Mitsubishi Motors. В масштабе от 1 до 5, насколько легко получить помощь по Mitsubishi Motors проблеме?
GetHuman-beaverke:Я бы дал им five из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman-beaverke:Я бы дал им five из пяти по общению.
GetHuman:А как насчет способности Mitsubishi Motors быстро и эффективно решить вашу проблему?
GetHuman-beaverke:Для этого я бы сказал five из пяти.
GetHuman:И, наконец, какой-нибудь совет для других Mitsubishi Motors клиентов?
GetHuman-beaverke:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Mitsubishi Motors знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman-beaverke взяты из его Mitsubishi Motors проблемы с обслуживанием клиентов, возникшей в декабрь 3-го, 2017.