Sanam Rent a Car L.L.C. (National Car Rental...
National Car Rental отзыв клиента от пользователя GetHuman GetHuman-canada7 из ноябрь 29-го, 2017
Фон на случай GetHuman-canada7
GetHuman:GetHuman-canada7 - можете ли вы сообщить другим National Car Rental нашим клиентам, когда произошло ваше дело?
GetHuman-canada7:Sure. Это было morning, ноябрь 25-го.
GetHuman:Вы обратились к National Car Rental, и если да, то как?
GetHuman:И какие из этих общих National Car Rental проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman-canada7 список распространенных проблем National Car Rental)
GetHuman-canada7:«Change booking» - вот почему я пытался to call.
GetHuman-canada7 отзыв о National Car Rental обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с National Car Rental сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman-canada7:Sanam Rent a Car L.L.C. (National Car Rental )**PO Box *****, Dubai, UAE**Tel: **** * **** *****Fax: **** * **** **********@***.com**www.national-ae.com***When renting, the desk attendant was texting on his phone and looking at papers and ignored me when I walked up. I finally had to ask him to give me service.** **He was painfully slow as the line built up behind us. He said * of my credit cards were declined even though I have used all the cards recently in Saudi. It took forever to get the car.** **He blocked a ****AED deposit even though the rental agreement showed ****AED and was very argumentative when questioned about it.** **When examining the car for damage, he wouldn't let me write down additional scratches. I had to grab the damage report from him and write the additional scratches I found. He kept saying, wash the car first and then come back and report scratches.** **Once in the car, after every stop when I I had to keep pushing on the accelerator until finally the car would jump forward* it wouldn't accelerate smoothly.** **Once on the highway headed to downtown Dubai, the low tire pressure warning came on while I was on a * lane highway. I had to search out an air pump in an unknown town and found that every tire was low on air. I filled every tire evenly to **psig but the warning light never went off the whole * days.** **Two days later in Dubai, we were trying to exit a parking garage and there was a delay because of traffic so I was stopped on the incline out of the garage.** **The automatic transmission let the car slide backwards down the slope and I almost hit a very expensive car behind. The guy honked and then came out of his car to yell at me that I almost hit his car.**For several minutes on the slope waiting for traffic to clear I had to hold the brake to keep from rolling backward.** **When I was finally able to exit the garage when traffic cleared, I was pulling up the slope and a warning went off that the transmission was too hot and I needed to pull over. This was in the busiest portion of Dubai during the holiday evening and there was of course no place to pull over.** **When we arrived to drop off the car, there was no sign indicating the National drop off so I went past and got stuck at the parking exit gate. It wouldn't open so I could circle around because it said I hadn't pay. Many cars behind were honking and I had to back up but there was no way to get back to the National dropoff.** **The National guy finally came after we called and I was telling him about all our problems. He was trying to blame everything on me and was most discourteous, the same as the National rep when we rented the car.** **I have rented vehicles all over the world but never have a experienced so many problems with a vehicle and the staff. My wife is traumatized by the experience of driving in a new country in the traffic and wondering if this car is safe.
GetHuman:Давайте оценим ваш опыт общения с National Car Rental. В масштабе от 1 до 5, насколько легко получить помощь по National Car Rental проблеме?
GetHuman-canada7:Я бы дал им one из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman-canada7:Я бы дал им four из пяти по общению.
GetHuman:А как насчет способности National Car Rental быстро и эффективно решить вашу проблему?
GetHuman-canada7:Для этого я бы сказал three из пяти.
GetHuman:И, наконец, какой-нибудь совет для других National Car Rental клиентов?
GetHuman-canada7:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы National Car Rental знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman-canada7 взяты из его National Car Rental проблемы с обслуживанием клиентов, возникшей в ноябрь 25-го, 2017.