OnStar: Called to renew subscription. Could not get my...
OnStar отзыв клиента от пользователя GetHuman GetHuman-401646 из ноябрь 22-го, 2017
Background on GetHuman-401646's case
GetHuman: GetHuman-401646 - can you tell our other OnStar customers when your case took place?
GetHuman-401646: Sure. It was middle of the night, on ноябрь 18-го.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401646 a list of common OnStar problems)
GetHuman-401646: "Cancel booking" was why I was trying to call.
GetHuman-401646's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401646: Called to renew subscription. Could not get my previous pricing. Did not think that a senior citizen (**yrs), using the service appoximately **-** times a year should not have a reasonable discount. Isn't there someway to track use and calculate a senior price?
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
GetHuman-401646: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401646: I'd give them a two out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
GetHuman-401646: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
GetHuman-401646: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы OnStar знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401646 taken from his OnStar customer service problem that occurred on ноябрь 18-го, 2017.