OnStar: It took going thru about * different deparments...
OnStar отзыв клиента от пользователя GetHuman ~mommawcheryl из ноябрь 18-го, 2017
Background on ~mommawcheryl's case
GetHuman: ~mommawcheryl - can you tell our other OnStar customers when your case took place?
~mommawcheryl: Yes. It was late at night, on ноябрь 11-го.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~mommawcheryl a list of common OnStar problems)
~mommawcheryl: "Update Account Info" was why I was trying to call.
~mommawcheryl's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mommawcheryl: It took going thru about * different deparments but my service on the truck I had traded off Monday was finally canceled.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~mommawcheryl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mommawcheryl: I'd give them a two out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~mommawcheryl: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~mommawcheryl: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы OnStar знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~mommawcheryl taken from his OnStar customer service problem that occurred on ноябрь 11-го, 2017.