OnStar: This call center in the Philipines has poor lan...
OnStar отзыв клиента от пользователя GetHuman ~David Mac Donald из ноябрь 20-го, 2017
Background on ~David Mac Donald's case
GetHuman: ~David Mac Donald - can you tell our other OnStar customers when your case took place?
~David Mac Donald: Yes. It was late at night, on ноябрь 18-го.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~David Mac Donald a list of common OnStar problems)
~David Mac Donald: "Loyalty program" was why I was trying to call.
~David Mac Donald's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Mac Donald: This call center in the Philipines has poor language capabilities and broken communicications.It can only harm On Stars service and reputation.Totallydisappointed in GM for going overseas
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~David Mac Donald: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Mac Donald: I'd give them a four out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~David Mac Donald: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~David Mac Donald: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы OnStar знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~David Mac Donald taken from his OnStar customer service problem that occurred on ноябрь 18-го, 2017.