Panera bread overcharged me twice to the tune o...
Panera Bread отзыв клиента от пользователя GetHuman GetHuman-fergust из декабрь 3-го, 2017
Фон на случай GetHuman-fergust
GetHuman:GetHuman-fergust - можете ли вы сообщить другим Panera Bread нашим клиентам, когда произошло ваше дело?
GetHuman-fergust:Yes I can. Это было late at night, ноябрь 24-го.
GetHuman:Вы обратились к Panera Bread, и если да, то как?
GetHuman:И какие из этих общих Panera Bread проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman-fergust список распространенных проблем Panera Bread)
GetHuman-fergust:«Overcharge/Strange charge» - вот почему я пытался to call.
GetHuman-fergust отзыв о Panera Bread обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с Panera Bread сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 11/24/17?
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:Давайте оценим ваш опыт общения с Panera Bread. В масштабе от 1 до 5, насколько легко получить помощь по Panera Bread проблеме?
GetHuman-fergust:Я бы дал им four из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman-fergust:Я бы дал им five из пяти по общению.
GetHuman:А как насчет способности Panera Bread быстро и эффективно решить вашу проблему?
GetHuman-fergust:Для этого я бы сказал two из пяти.
GetHuman:И, наконец, какой-нибудь совет для других Panera Bread клиентов?
GetHuman-fergust:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Panera Bread знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman-fergust взяты из его Panera Bread проблемы с обслуживанием клиентов, возникшей в ноябрь 24-го, 2017.