Verizon FiOS: I am a new customer trying to setup Internet an...
Verizon FiOS отзыв клиента от пользователя GetHuman GetHuman-318263 из ноябрь 26-го, 2017
Background on GetHuman-318263's case
GetHuman: GetHuman-318263 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-318263: Yup. It was middle of the night, on ноябрь 24-го.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-318263 a list of common Verizon FiOS problems)
GetHuman-318263: "Pay bill" was why I was trying to call.
GetHuman-318263's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-318263: I am a new customer trying to setup Internet and had problem. Called - waited for ** mins. Tried to chat - no help. Then called billing department and cancelled the connection. No customs support, it's a hoax. Worst of all.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-318263: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-318263: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-318263: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-318263: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Verizon FiOS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-318263 taken from his Verizon FiOS customer service problem that occurred on ноябрь 24-го, 2017.