Verizon FiOS: I called in to level * he was not able to assis...

Verizon FiOS отзыв клиента от пользователя GetHuman ~Chris O из ноябрь 21-го, 2017

Background on ~Chris O's case

GetHuman: ~Chris O - can you tell our other Verizon FiOS customers when your case took place?
~Chris O: Sure. It was middle of the night, on ноябрь 11-го.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Chris O: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris O a list of common Verizon FiOS problems)
~Chris O: "Change Plan" was why I was trying to call.

~Chris O's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris O: I called in to level * he was not able to assist due to the issue was with FIOS but was very helpful getting me to the right group. That person was interested but due to the fact I needed to talk to someone in Level * (Tier *) he could not help but tried to get me to them directly but seems that to get someone to fix a Tier * Issue you must submit an email I called the number listed for them at ********** and was told by repair that the only way to connect with tier * and above is with an email. Lets see how fast Tier * calls back to get my Servers back online due to an issue with DNS Reverse name lookup at the Name Server. This is a ISP issue and only Verizon can make the changes needed. I am down until then.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Chris O: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris O: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Chris O: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Chris O: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Verizon FiOS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris O taken from his Verizon FiOS customer service problem that occurred on ноябрь 11-го, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~Chris O's Verizon FiOS Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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