Verizon FiOS: Rep couldn't find my account for about ** mins...

Verizon FiOS отзыв клиента от пользователя GetHuman ~Frustrated FIOS из ноябрь 21-го, 2017

Background on ~Frustrated FIOS 's case

GetHuman: ~Frustrated FIOS - can you tell our other Verizon FiOS customers when your case took place?
~Frustrated FIOS : Yeah. It was afternoon, on ноябрь 19-го.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Frustrated FIOS : I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated FIOS a list of common Verizon FiOS problems)
~Frustrated FIOS : "Setup service" was why I was trying to call.

~Frustrated FIOS 's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated FIOS : Rep couldn't find my account for about ** mins even using my acct *, name, address. TV & Internet not working and problem not on my end. Supposedly created repair ticket for more than ** hours later, but now repair ticket not showing online and other link tells me I don't have privilege to access even though account in my name only. Very disappointed in their lack of service.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Frustrated FIOS : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated FIOS : I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Frustrated FIOS : For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Frustrated FIOS : Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Verizon FiOS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated FIOS taken from his Verizon FiOS customer service problem that occurred on ноябрь 19-го, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~Frustrated FIOS 's Verizon FiOS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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