Verizon FiOS: Two years ago I was told my account was paid in...
Verizon FiOS отзыв клиента от пользователя GetHuman GetHuman-321921 из ноябрь 28-го, 2017
Background on GetHuman-321921's case
GetHuman: GetHuman-321921 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-321921: Sure. It was middle of the night, on ноябрь 25-го.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321921 a list of common Verizon FiOS problems)
GetHuman-321921: "Dispute a Charge" was why I was trying to call.
GetHuman-321921's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321921: Two years ago I was told my account was paid in full. Now I get a collection notice saying there had been a past due amount on the account. I can't decide whether Verizon Fios is comprised of a bunch of idiots or a bunch of liars
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-321921: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321921: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-321921: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-321921: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Verizon FiOS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321921 taken from his Verizon FiOS customer service problem that occurred on ноябрь 25-го, 2017.