Verizon FiOS: Waiting online for ** mins only because since t...

Verizon FiOS отзыв клиента от пользователя GetHuman ~Mary Ann из ноябрь 22-го, 2017

Background on ~Mary Ann's case

GetHuman: ~Mary Ann - can you tell our other Verizon FiOS customers when your case took place?
~Mary Ann: Yeah. It was late at night, on ноябрь 20-го.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Mary Ann: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Ann a list of common Verizon FiOS problems)
~Mary Ann: "Service Outage" was why I was trying to call.

~Mary Ann's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Ann: Waiting online for ** mins only because since their automated system rebooted and the TV my husband was watching said we had no signal. Not sure if we will keep FIOS. The week before it was out for almost an hour for something.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Mary Ann: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Ann: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Mary Ann: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Mary Ann: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Verizon FiOS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Ann taken from his Verizon FiOS customer service problem that occurred on ноябрь 20-го, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~Mary Ann's Verizon FiOS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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