iTunes: I am not calling about that. my ipod is disable...
iTunes отзыв клиента от пользователя GetHuman ~horselover из ноябрь 27-го, 2017
Background on ~horselover's case
GetHuman: ~horselover - can you tell our other iTunes customers when your case took place?
~horselover: Yup. It was afternoon, on ноябрь 26-го.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~horselover a list of common iTunes problems)
~horselover: "Refund a Charge" was why I was trying to call.
~horselover's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~horselover: I am not calling about that. my ipod is disabled and I want to know if you can do something about it. thank you
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~horselover: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~horselover: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~horselover: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~horselover: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы iTunes знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~horselover taken from his iTunes customer service problem that occurred on ноябрь 26-го, 2017.