iTunes: I'm not paying $** to have a simple question an...
iTunes отзыв клиента от пользователя GetHuman GetHuman-375515 из ноябрь 27-го, 2017
Background on GetHuman-375515's case
GetHuman: GetHuman-375515 - can you tell our other iTunes customers when your case took place?
GetHuman-375515: Yes I can. It was afternoon, on ноябрь 19-го.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375515 a list of common iTunes problems)
GetHuman-375515: "Change order" was why I was trying to call.
GetHuman-375515's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375515: I'm not paying $** to have a simple question answered about how to update my software through iTunes.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
GetHuman-375515: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375515: I'd give them a four out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
GetHuman-375515: For that I would say one out of five.
GetHuman: And finally- any advice for other iTunes customers?
GetHuman-375515: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы iTunes знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375515 taken from his iTunes customer service problem that occurred on ноябрь 19-го, 2017.