Amtrak: They held my family hostage for over three hour...

Amtrak отзыв клиента от пользователя GetHuman ~tommy из ноябрь 23-го, 2017

Background on ~tommy's case

GetHuman: ~tommy - can you tell our other Amtrak customers when your case took place?
~tommy: Yup. It was afternoon, on ноябрь 19-го.
GetHuman: Did you reach out to Amtrak, and if so, how?
~tommy: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~tommy a list of common Amtrak problems)
~tommy: "Cancel booking" was why I was trying to call.

~tommy's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tommy: They held my family hostage for over three hours today from Washington DC to Wilson. A trip that was supposed to take * *** hours took * *** hours. What a waste of tax money!
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~tommy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tommy: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~tommy: For that I would say three out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~tommy: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Amtrak знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~tommy taken from his Amtrak customer service problem that occurred on ноябрь 19-го, 2017.


4.23 of 5 stars | 230 reviews

~tommy's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amtrak, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amtrak in any way.

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