Anthem Blue Cross CA: I received a letter declining coverage and tell...
Anthem Blue Cross CA отзыв клиента от пользователя GetHuman ~Balton из ноябрь 28-го, 2017
Background on ~Balton's case
GetHuman: ~Balton - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Balton: Yes I can. It was middle of the night, on ноябрь 24-го.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Balton a list of common Anthem Blue Cross CA problems)
~Balton: "Renew coverage" was why I was trying to call.
~Balton's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Balton: I received a letter declining coverage and telling me to call a different anthem * to appeal* then referred to this one. rep the. Referred me back to hospital. Hospital referred back to Anthem. Helpless.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Balton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Balton: I'd give them a five out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Balton: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Balton: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Anthem Blue Cross CA знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Balton taken from his Anthem Blue Cross CA customer service problem that occurred on ноябрь 24-го, 2017.