Birchbox: Bad box this month

Birchbox отзыв клиента от пользователя GetHuman GetHuman-london из декабрь 2-го, 2017

Background on GetHuman-london's case

GetHuman: GetHuman-london - can you tell our other Birchbox customers when your case took place?
GetHuman-london: Yup. It was evening, on ноябрь 23-го.
GetHuman: Did you reach out to Birchbox, and if so, how?
GetHuman-london: I used a live chat I found on the GetHuman Birchbox customer service contact info page: Contact Birchbox Customer Service
GetHuman: And which of these common Birchbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-london a list of common Birchbox problems)
GetHuman-london: "Complaint" was why I was trying to contact.

GetHuman-london's review of Birchbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Birchbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-london: Bad box this month
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-london: There was * things and its was my bday month*I was very very disappointed in it. And had to question myself why I pay $*** a year for this!!!*Very disappointing!!!!!
GetHuman: Let's quantify your experience contacting Birchbox. On a scale of 1 to 5, how easy is it go get help on a Birchbox problem?
GetHuman-london: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-london: I'd give them a two out of five on communication.
GetHuman: And what about Birchbox's ability to quickly and effectively address your problem?
GetHuman-london: For that I would say three out of five.
GetHuman: And finally- any advice for other Birchbox customers?
GetHuman-london: Попробуйте разобраться с ними в начале дня или позже. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Birchbox знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-london taken from his Birchbox customer service problem that occurred on ноябрь 23-го, 2017.


4.27 of 5 stars | 51 reviews

GetHuman-london's Birchbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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