Birchbox: Pressed '*' to speak to a representative. She w...

Birchbox отзыв клиента от пользователя GetHuman ~karmacay из ноябрь 20-го, 2017

Background on ~karmacay's case

GetHuman: ~karmacay - can you tell our other Birchbox customers when your case took place?
~karmacay: Sure. It was evening, on ноябрь 16-го.
GetHuman: Did you reach out to Birchbox, and if so, how?
~karmacay: I used a live chat I found on the GetHuman Birchbox customer service contact info page: Contact Birchbox Customer Service
GetHuman: And which of these common Birchbox customer issues best describes the reason you wanted to talk to them?
(Shows ~karmacay a list of common Birchbox problems)
~karmacay: "Refund" was why I was trying to contact.

~karmacay's review of Birchbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Birchbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karmacay: Pressed '*' to speak to a representative. She was very friendly and thorough. Had my issue resolved in under ** minutes. Best times to call are between the hours of *am-*pm.
GetHuman: Let's quantify your experience contacting Birchbox. On a scale of 1 to 5, how easy is it go get help on a Birchbox problem?
~karmacay: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karmacay: I'd give them a two out of five on communication.
GetHuman: And what about Birchbox's ability to quickly and effectively address your problem?
~karmacay: For that I would say five out of five.
GetHuman: And finally- any advice for other Birchbox customers?
~karmacay: Попробуйте разобраться с ними в начале дня или позже. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Birchbox знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~karmacay taken from his Birchbox customer service problem that occurred on ноябрь 16-го, 2017.

Birchbox

4.27 of 5 stars | 51 reviews

~karmacay's Birchbox Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Birchbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Birchbox in any way.

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