Comcast: Experiences have been horrible. The service is...
Comcast отзыв клиента от пользователя GetHuman ~JoelK из ноябрь 28-го, 2017
Background on ~JoelK's case
GetHuman: ~JoelK - can you tell our other Comcast customers when your case took place?
~JoelK: Yes I can. It was middle of the night, on ноябрь 19-го.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~JoelK a list of common Comcast problems)
~JoelK: "Complaint" was why I was trying to call.
~JoelK's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoelK: Experiences have been horrible. The service is terrible with constant outages or poor quality signals. One time they disconnected our service while connecting a neighbor. We questioned the installers and they told us we did not know what we were talking about and were rude. We then called customer service and they said the best they could do was to have someone out to fix it in three days. Had to lodge a complaint with the BBB in order to get credits and someone out to fix the problem. This company is in the service industry, but has no idea how to run a service based business.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~JoelK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoelK: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~JoelK: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~JoelK: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Comcast знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~JoelK taken from his Comcast customer service problem that occurred on ноябрь 19-го, 2017.