Comcast: I'm so dropping the service, and they consisten...

Comcast отзыв клиента от пользователя GetHuman ~Katz987 из ноябрь 27-го, 2017

Background on ~Katz987's case

GetHuman: ~Katz987 - can you tell our other Comcast customers when your case took place?
~Katz987: Yes I can. It was afternoon, on ноябрь 25-го.
GetHuman: Did you reach out to Comcast, and if so, how?
~Katz987: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Katz987 a list of common Comcast problems)
~Katz987: "Service Outage" was why I was trying to call.

~Katz987's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Katz987: I'm so dropping the service, and they consistently over Bill me every month by telling me I have ordered some type of paper view or movie. this time they're trying to tell me I told them $*** from the Mayweather Pacquiao paper view which I did not order. Nothing but problems since the day we got them.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Katz987: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Katz987: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Katz987: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Katz987: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Comcast знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Katz987 taken from his Comcast customer service problem that occurred on ноябрь 25-го, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Katz987's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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