GetHuman:GetHuman-dlandry - можете ли вы сообщить другим Dell - Tech Support нашим клиентам, когда произошло ваше дело?
GetHuman-dlandry:Yes. Это было afternoon, ноябрь 28-го.
GetHuman:Вы обратились к Dell - Tech Support, и если да, то как?
GetHuman:И какие из этих общих Dell - Tech Support проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman-dlandry список распространенных проблем Dell - Tech Support)
GetHuman-dlandry:«Repair Claim» - вот почему я пытался to call.
GetHuman:Итак, как бы вы оценили свой опыт работы с Dell - Tech Support сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman-dlandry:A Truly Abhorrent Experience
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 11/28/17?
GetHuman-dlandry:I've had an absolutely terrible experience with Dell Technical Support. After receiving an annoying over-the-phone diagnosis, Dell sent a technician to fix what they thought was the issue. Well, when the tech left and I still had a dysfunctional laptop, the experience got even worse. After calling numerous times and being without a computer for two weeks I've officially memorized the script of the automated answering machine, along with my service tag, the words used to help people understand letters ("D as in delta, J as in Juliet, M as in Mike, V as in Victor"), and the horrifying jingle that plays when being left on hold. I asked to speak to someone from the continental U.S. and was denied. I was interrupted, hung up on, and also dealt with someone leaving the phone in utter silence. I waited over ** minutes to see if they would return but to no avail. After expressing my deepest concerns I was referred to a senior technical team because my case had been elevated to a "senior-level." After finding out about this, I was told that I had to schedule a senior technician to call me. Well, I never received a call, even after rescheduling. Finally I got a call from the corporate office where their representative told me I could send my computer to them and they'd fix it, or they'd send me the required items and walk me through fixing it myself. So now, I'm shipping my computer off and will be receiving nothing for having to go through such a horrible experience. Most places will at least offer some sort of compensation, whether it's store credit or SOMETHING. I'm a college student with no computer during finals week, and even after expressing through a variety of means how important this is for me the people I worked with had no sense of urgency. With a combination of phone tag for two weeks, shipping*repair time, and the high probability of a delay for the holidays, it looks like I won't have a computer until literally next year. No matter what level of personnel I was speaking with I never felt like a valued customer* what a truly abhorrent experience. Dell, you're lucky this computer was a Christmas present.
GetHuman:Давайте оценим ваш опыт общения с Dell - Tech Support. В масштабе от 1 до 5, насколько легко получить помощь по Dell - Tech Support проблеме?
GetHuman-dlandry:Я бы дал им five из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman-dlandry:Я бы дал им three из пяти по общению.
GetHuman:А как насчет способности Dell - Tech Support быстро и эффективно решить вашу проблему?
GetHuman-dlandry:Для этого я бы сказал four из пяти.
GetHuman:И, наконец, какой-нибудь совет для других Dell - Tech Support клиентов?
GetHuman-dlandry:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Dell - Tech Support знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman-dlandry взяты из его Dell - Tech Support проблемы с обслуживанием клиентов, возникшей в ноябрь 28-го, 2017.