DirecTV: Took forever to get a live representative. Didn...

DirecTV отзыв клиента от пользователя GetHuman ~get it together из ноябрь 20-го, 2017

Background on ~get it together's case

GetHuman: ~get it together - can you tell our other DirecTV customers when your case took place?
~get it together: Yup. It was afternoon, on ноябрь 15-го.
GetHuman: Did you reach out to DirecTV, and if so, how?
~get it together: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~get it together a list of common DirecTV problems)
~get it together: "Payment Inquiry" was why I was trying to call.

~get it together's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~get it together: Took forever to get a live representative. Didnt solve the problem at all. Left without cable tonight. Thinking of switching to Comcast.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~get it together: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~get it together: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~get it together: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~get it together: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы DirecTV знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~get it together taken from his DirecTV customer service problem that occurred on ноябрь 15-го, 2017.

DirecTV

2.74 of 5 stars | 378 reviews

~get it together's DirecTV Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DirecTV, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DirecTV in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!