Equifax: Outsourced call center with rude representative...
Equifax отзыв клиента от пользователя GetHuman ~Kat из ноябрь 26-го, 2017
Background on ~Kat's case
GetHuman: ~Kat - can you tell our other Equifax customers when your case took place?
~Kat: Sure. It was middle of the night, on ноябрь 19-го.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Kat a list of common Equifax problems)
~Kat: "Fix credit score" was why I was trying to call.
~Kat's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kat: Outsourced call center with rude representatives. They answered my question after verifying ** pieces of my information. What a racket.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Kat: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kat: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Kat: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Kat: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Equifax знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Kat taken from his Equifax customer service problem that occurred on ноябрь 19-го, 2017.