Metro PCS: This is the worst excuse for customer service I...
Metro PCS отзыв клиента от пользователя GetHuman ~Mr. Chappell из ноябрь 27-го, 2017
Background on ~Mr. Chappell's case
GetHuman: ~Mr. Chappell - can you tell our other Metro PCS customers when your case took place?
~Mr. Chappell: Yeah. It was afternoon, on ноябрь 23-го.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr. Chappell a list of common Metro PCS problems)
~Mr. Chappell: "Account Restricted" was why I was trying to call.
~Mr. Chappell's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr. Chappell: This is the worst excuse for customer service I've ever experience. This company thinks being CHEAP is cool.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Mr. Chappell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr. Chappell: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Mr. Chappell: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Mr. Chappell: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Metro PCS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr. Chappell taken from his Metro PCS customer service problem that occurred on ноябрь 23-го, 2017.