Sears does not care
Sears отзыв клиента от пользователя GetHuman GetHuman-suzann2 из ноябрь 30-го, 2017
Фон на случай GetHuman-suzann2
GetHuman:GetHuman-suzann2 - можете ли вы сообщить другим Sears нашим клиентам, когда произошло ваше дело?
GetHuman-suzann2:Yeah. Это было late at night, ноябрь 22-го.
GetHuman:Вы обратились к Sears, и если да, то как?
GetHuman:И какие из этих общих Sears проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman-suzann2 список распространенных проблем Sears)
GetHuman-suzann2:«Warranty claim» - вот почему я пытался to call.
GetHuman-suzann2 отзыв о Sears обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с Sears сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman-suzann2:Sears does not care
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 11/22/17?
GetHuman-suzann2:Horrible experience and it isn't over... Though everyone I talked to was friendly and polite - I am extremely disappointed in the process. I have * service contracts for * of my appliances. I had an appointment for someone to fix my microwave back on November *, my appointment window was from *pm - *pm. A technician came at *:**pm, but said he couldn't do anything without a *nd tech... at *:** I called the customer service, and was told someone should be on their way. Finally at *:**pm the *nd tech showed up. Our family was planning to attend a football game at *pm which I had to miss. Two weeks later, my microwave stopped working again, I called and explained it seemed to be the same problem. I was given a *-*pm appt window. I asked if I could please be one of the early stops because my kids had basketball practice at *pm. The customer service women said yes, she would make note of it. I also asked her to make sure they have the part - she said she would. Well... here I sit tonight, it is *pm (one hour past my appt time) and I just got a call from the tech saying he was about *** hour away and asked for directions. He said maybe we should reschedule since he doesn't have any parts for my microwave. I told him that I would still want him to come out because I want him to look at it and make sure it is the same problem and the correct parts are ordered.*Then there is my dryer. I had an appt also scheduled for today between *-*pm. When the dryer tech was out last week he had order the part, but when I spoke to someone at customer service they told me the part is available locally and the tech could bring it or someone would drop it off. Guess what... the dryer tech showed up and thought that I had the part. *I have made several calls today to the customer service number, to check my appt time and make sure the techs were bringing the parts. I spoke with * supervisors: Tony, Connie and Shannon. Though they were polite they could not tell me if the techs had the parts and what time the techs would be arrive. I could not get a clear answer on the parts, and told the techs would arrive between *-* (dryer) and *-* (microwave). Which is after my appt window AGAIN. I am so extremely frustrated.
GetHuman:Давайте оценим ваш опыт общения с Sears. В масштабе от 1 до 5, насколько легко получить помощь по Sears проблеме?
GetHuman-suzann2:Я бы дал им two из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman-suzann2:Я бы дал им three из пяти по общению.
GetHuman:А как насчет способности Sears быстро и эффективно решить вашу проблему?
GetHuman-suzann2:Для этого я бы сказал one из пяти.
GetHuman:И, наконец, какой-нибудь совет для других Sears клиентов?
GetHuman-suzann2:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Sears знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman-suzann2 взяты из его Sears проблемы с обслуживанием клиентов, возникшей в ноябрь 22-го, 2017.