Verizon FiOS: Worst customer service I have ever dealt with...

Verizon FiOS отзыв клиента от пользователя GetHuman ~Christof, Syracuse NY из ноябрь 25-го, 2017

Background on ~Christof, Syracuse NY's case

GetHuman: ~Christof, Syracuse NY - can you tell our other Verizon FiOS customers when your case took place?
~Christof, Syracuse NY: Yes I can. It was afternoon, on ноябрь 18-го.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Christof, Syracuse NY: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Christof, Syracuse NY a list of common Verizon FiOS problems)
~Christof, Syracuse NY: "Account access" was why I was trying to call.

~Christof, Syracuse NY's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christof, Syracuse NY: Worst customer service I have ever dealt with. FiOS eludes its customers. I will be canceling my service. absolutely horrendous company. Hope they are shut down.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Christof, Syracuse NY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christof, Syracuse NY: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Christof, Syracuse NY: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Christof, Syracuse NY: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Verizon FiOS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Christof, Syracuse NY taken from his Verizon FiOS customer service problem that occurred on ноябрь 18-го, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~Christof, Syracuse NY's Verizon FiOS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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