Vodafone (UK): incompetent staff
Vodafone (UK) отзыв клиента от пользователя GetHuman GetHuman4360 из декабрь 2-го, 2017
Фон на случай GetHuman4360
GetHuman:GetHuman4360 - можете ли вы сообщить другим Vodafone (UK) нашим клиентам, когда произошло ваше дело?
GetHuman4360:Sure. Это было afternoon, ноябрь 24-го.
GetHuman:Вы обратились к Vodafone (UK), и если да, то как?
GetHuman:И какие из этих общих Vodafone (UK) проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman4360 список распространенных проблем Vodafone (UK))
GetHuman4360:«Service problem» - вот почему я пытался to call.
GetHuman4360 отзыв о Vodafone (UK) обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с Vodafone (UK) сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman4360:incompetent staff
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 11/24/17?
GetHuman4360:I am contacting you to high light the ongoing problems I have had attempting to get an upgrade on my mothers phone. this phone has been paid for by my mother for since **** at which point i requested and therefor was told it was all in her name. since then she has upgraded the phone on a * yearly contract with no problems. however in december she needed to economize and asked to be put thorough to cancellations where she was told that they could not deal with her as the contract was in my name, even tho we had been told it had been passed over. *since December i have been trying to orginise a upgrade as cancellations told her about a upgrade she was happy to take. as i work away i have been ringing you on a weekendly basis spending over a hour each time to try and get a simple upgrade with being passed around rom department to department and being put on hold for up to ** mins per call. you have given me * separte dates that the phone would arrive and i have organised someone to be in each time however no phone arrived. when i called to find out why, only to be put on hold ... then finally be given the explanation that you didnt have i iPhone*s in stock anywhere in the uk over the space of * weeks??? the phone finally arrived after at least * conversations and * weeks o trying to organised what should have been a simple upgrade but my mother was unable to used the phone as it was not activated. when she called up about this as she was now very inconvenienced that she had no accsess to a phone that she was paying or since december she was told that the account could not be discussed with her as she was not the account holder. i was away at the time but after * weeks,* tonight when i contacted you i gave my details and atfer being placed on hold for ** mins i was told they dont believe i am who i said i was (insert eminem song here) after dealing with your incompetence for several weeks and grew frustrated and hung up as i didnt know how i could prove otherwise. my sister released that this issue needed to be resolved for the sake of my disabled mother and called back immediately. i took the phone to autherise my sister becoming an account administer as i was beyond frustrated at your accusations. my sister was then told, after being put on hold, that the account could not be activated as it was in the hands of the fraud team and that they would contact me between * and ** days on the number that i had no acsess to. my sister asked the representative to take her own personal mobile as she pointed out that i could not receive calls on the never activated, and now disabled account but the representative refused to even listen to the number as she was not an account holder. i am let puzzled how you will contact me. is this just a ploy to make my mother continue paying for a mobile that she has no use of since december. it was suggested that they also suspend that they also suspend payment on the account but this seemed to be a imposibility to your staff*the questions i want anwsered are**how come after * years, where i believed the account was in my mothers name as she had autonomy over upgrading and organizing the account without any input from myself that now when the account was attempted to be terminated there is a problem**is my mother stil expected to pay for the pleasue of not having a phone for * months **i was told that it would take **** days to investigate this fraud(??) and i would be contacted after this. how on earth are you going to contact me as you reused to take my sisters contact number when she offered you it, this feels to me that it is a ploy for my mother to continue to pay for a account that my mother has no acsess to for over * months abd no apparent way to resolve it**talking of frauds ...*my disenchantment with your company began was when my mother thought she has lost her phone at the beginning of the last contract she contacted you. you were able to discuss the contract with her then
GetHuman:Давайте оценим ваш опыт общения с Vodafone (UK). В масштабе от 1 до 5, насколько легко получить помощь по Vodafone (UK) проблеме?
GetHuman4360:Я бы дал им four из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman4360:Я бы дал им five из пяти по общению.
GetHuman:А как насчет способности Vodafone (UK) быстро и эффективно решить вашу проблему?
GetHuman4360:Для этого я бы сказал four из пяти.
GetHuman:И, наконец, какой-нибудь совет для других Vodafone (UK) клиентов?
GetHuman4360:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Vodafone (UK) знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman4360 взяты из его Vodafone (UK) проблемы с обслуживанием клиентов, возникшей в ноябрь 24-го, 2017.