Capital One: Good Afternoon ,**I have been having problems w...
Capital One отзыв клиента от пользователя GetHuman ~david003444 из ноябрь 27-го, 2017
Background on ~david003444's case
GetHuman: ~david003444 - can you tell our other Capital One customers when your case took place?
~david003444: Sure. It was middle of the night, on ноябрь 18-го.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~david003444 a list of common Capital One problems)
~david003444: "Payment Inquiry" was why I was trying to call.
~david003444's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~david003444: Good Afternoon ,**I have been having problems with toll free to check my USA platinum credit card balance and each time i try to call the numbers i have they keep requesting for my SSN. Please what is the correct toll free that will always help me in getting my balance without requesting for my SSN or more personal information .**All i need is a toll free that will only need my sixteen digit card number and Zipcode to let me know my balance .**Have a wonderful weekend*David
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~david003444: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~david003444: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~david003444: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One customers?
~david003444: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Capital One знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~david003444 taken from his Capital One customer service problem that occurred on ноябрь 18-го, 2017.