Comcast: Not able to keep internet service in my account...
Comcast отзыв клиента от пользователя GetHuman GetHuman-tacomaca из декабрь 4-го, 2017
Фон на случай GetHuman-tacomaca
GetHuman:GetHuman-tacomaca - можете ли вы сообщить другим Comcast нашим клиентам, когда произошло ваше дело?
GetHuman-tacomaca:Sure. Это было morning, ноябрь 26-го.
GetHuman:Вы обратились к Comcast, и если да, то как?
GetHuman:И какие из этих общих Comcast проблем с клиентами лучше всего описывают причину, по которой вы хотели с ними поговорить?
(Показывает GetHuman-tacomaca список распространенных проблем Comcast)
GetHuman-tacomaca:«Billing» - вот почему я пытался to call.
GetHuman-tacomaca отзыв о Comcast обслуживании клиентов
GetHuman:Итак, как бы вы оценили свой опыт работы с Comcast сообществом клиентов GetHuman? Мы будем подвергать цензуре любые идентификаторы, номера или коды, а также любые неуместные слова здесь из уважения к миллионам других клиентов, использующих этот ресурс.
GetHuman-tacomaca:Not able to keep internet service in my account because of my wife's account still having a balance
GetHuman:Не могли бы вы рассказать остальным о том, что произошло в 11/26/17?
GetHuman-tacomaca:My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name *Actually the rep know of this because of my cell number. I wasn't trying to hide anything.*He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.*He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.*Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in **** oct with * strokes and a heart attack.*Her health has been declining since.*They interrupted my service today so I called *And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .*I then said I told the rep all of this before I decided to set up service with them.*He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.*That's where I'm at with this issue I wish I had the ** dollars to pay you for your service but all my time is used taking care of my wife *Including not being able to work *Thank you*Steve Sadvar
GetHuman:Давайте оценим ваш опыт общения с Comcast. В масштабе от 1 до 5, насколько легко получить помощь по Comcast проблеме?
GetHuman-tacomaca:Я бы дал им four из пяти за простоту поиска вашего способа помочь.
GetHuman:Как насчет качества связи. Как бы вы оценили это по шкале от 1 до 5?
GetHuman-tacomaca:Я бы дал им one из пяти по общению.
GetHuman:А как насчет способности Comcast быстро и эффективно решить вашу проблему?
GetHuman-tacomaca:Для этого я бы сказал one из пяти.
GetHuman:И, наконец, какой-нибудь совет для других Comcast клиентов?
GetHuman-tacomaca:Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Comcast знал, кто вы.
GetHuman:Ну, вот и все. Некоторые полезные отзывы и слова из GetHuman-tacomaca взяты из его Comcast проблемы с обслуживанием клиентов, возникшей в ноябрь 26-го, 2017.