Discover: Kept pressing * and ignored the machine's prote...

Discover отзыв клиента от пользователя GetHuman GetHuman-104385 из ноябрь 18-го, 2017

Background on GetHuman-104385's case

GetHuman: GetHuman-104385 - can you tell our other Discover customers when your case took place?
GetHuman-104385: Yes I can. It was middle of the night, on ноябрь 11-го.
GetHuman: Did you reach out to Discover, and if so, how?
GetHuman-104385: I used the 800-347-2683 number I found for on the GetHuman Discover customer phone number page I was on: Discover Customer Service Phone Number
GetHuman: And which of these common Discover customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104385 a list of common Discover problems)
GetHuman-104385: "Setup an account" was why I was trying to call.

GetHuman-104385's review of Discover customer service

GetHuman: So how would you sum up your experience for GetHuman's Discover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104385: Kept pressing * and ignored the machine's protests and immediately got put through to an account manager. Thanks!
GetHuman: Let's quantify your experience contacting Discover. On a scale of 1 to 5, how easy is it go get help on a Discover problem?
GetHuman-104385: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104385: I'd give them a three out of five on communication.
GetHuman: And what about Discover's ability to quickly and effectively address your problem?
GetHuman-104385: For that I would say two out of five.
GetHuman: And finally- any advice for other Discover customers?
GetHuman-104385: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Discover знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104385 taken from his Discover customer service problem that occurred on ноябрь 11-го, 2017.

Discover

4.29 of 5 stars | 68 reviews

GetHuman-104385's Discover Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Discover, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Discover in any way.

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