HMRC: Answered quickly, but refused to deal with my q...
HMRC отзыв клиента от пользователя GetHuman ~Boo из ноябрь 28-го, 2017
Background on ~Boo's case
GetHuman: ~Boo - can you tell our other HMRC customers when your case took place?
~Boo: Yes. It was late at night, on ноябрь 22-го.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~Boo a list of common HMRC problems)
~Boo: "Form request" was why I was trying to call.
~Boo's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Boo: Answered quickly, but refused to deal with my query. Had to call the usual number that keeps you waiting for *** minutes. Ridiculous!
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~Boo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Boo: I'd give them a five out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~Boo: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~Boo: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы HMRC знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Boo taken from his HMRC customer service problem that occurred on ноябрь 22-го, 2017.