Verizon FiOS: Phone connection from VZWireless to FiOS was a...

Verizon FiOS отзыв клиента от пользователя GetHuman ~Vinnie Boombatz из ноябрь 26-го, 2017

Background on ~Vinnie Boombatz's case

GetHuman: ~Vinnie Boombatz - can you tell our other Verizon FiOS customers when your case took place?
~Vinnie Boombatz: Yup. It was middle of the night, on ноябрь 21-го.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Vinnie Boombatz: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Vinnie Boombatz a list of common Verizon FiOS problems)
~Vinnie Boombatz: "Pay bill" was why I was trying to call.

~Vinnie Boombatz's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vinnie Boombatz: Phone connection from VZWireless to FiOS was a bit choppy, but woman answered questions, hold time was less than * min and problem in question was resolved
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Vinnie Boombatz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vinnie Boombatz: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Vinnie Boombatz: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Vinnie Boombatz: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Verizon FiOS знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Vinnie Boombatz taken from his Verizon FiOS customer service problem that occurred on ноябрь 21-го, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~Vinnie Boombatz's Verizon FiOS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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