iTunes: I was able to finally get a live person, they s...
iTunes отзыв клиента от пользователя GetHuman ~Dave из ноябрь 28-го, 2017
Background on ~Dave's case
GetHuman: ~Dave - can you tell our other iTunes customers when your case took place?
~Dave: Yeah. It was middle of the night, on ноябрь 19-го.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Dave a list of common iTunes problems)
~Dave: "Device Support" was why I was trying to call.
~Dave's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave: I was able to finally get a live person, they said "hello" went silent and hung up on me. I have a simple question that requires more than an automated response. Apple your customer service is far far below what I would expect of what it is portrayed to be. You fail!!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Dave: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Dave: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Dave: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы iTunes знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave taken from his iTunes customer service problem that occurred on ноябрь 19-го, 2017.