Expedia (Canada): They are ready to waste your time, but not read...

Expedia (Canada) отзыв клиента от пользователя GetHuman ~WG из ноябрь 15-го, 2017

Background on ~WG's case

GetHuman: ~WG - can you tell our other Expedia (Canada) customers when your case took place?
~WG: Sure. It was evening, on ноябрь 12-го.
GetHuman: Did you reach out to Expedia (Canada), and if so, how?
~WG: I used the 888-397-3342 number I found for on the GetHuman Expedia (Canada) customer phone number page I was on: Expedia (Canada) Customer Service Phone Number
GetHuman: And which of these common Expedia (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~WG a list of common Expedia (Canada) problems)
~WG: "Refund" was why I was trying to call.

~WG's review of Expedia (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WG: They are ready to waste your time, but not ready to understand. I'm a Canadian, booked a hotel in the US for two nights for my family (* adults ** child). The hotel has a special offer of US$** for up * family members that totals at $**x* * ** tax and fees * US$***. However, after I paid the charges using my $US Visa card, I received an online receipt that read CAD$***! They added extra $***night and charge me in CAD$. Their stupid argument was the $** is for the extra person, and the $CAD charge is because I'm in Canada!. They have to apply a hefty exchange rate, of course, to charge my visa in $US!!! As for the $** extra, the hotel was fully confused, as their charges is flat and they don't apply extra charges like that.
GetHuman: Let's quantify your experience contacting Expedia (Canada). On a scale of 1 to 5, how easy is it go get help on a Expedia (Canada) problem?
~WG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WG: I'd give them a two out of five on communication.
GetHuman: And what about Expedia (Canada)'s ability to quickly and effectively address your problem?
~WG: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia (Canada) customers?
~WG: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Expedia (Canada) знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~WG taken from his Expedia (Canada) customer service problem that occurred on ноябрь 12-го, 2017.

Expedia (Canada)

2.29 of 5 stars | 35 reviews

~WG's Expedia (Canada) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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