Merrill Lynch: Had to go through an additional level of IVR me...
Merrill Lynch отзыв клиента от пользователя GetHuman ~M.C. из ноябрь 9-го, 2017
Background on ~M.C.'s case
GetHuman: ~M.C. - can you tell our other Merrill Lynch customers when your case took place?
~M.C.: Yes I can. It was afternoon, on октябрь 31-го.
GetHuman: Did you reach out to Merrill Lynch, and if so, how?
GetHuman: And which of these common Merrill Lynch customer issues best describes the reason you wanted to talk to them?
(Shows ~M.C. a list of common Merrill Lynch problems)
~M.C.: "Account issue" was why I was trying to call.
~M.C.'s review of Merrill Lynch customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M.C.: Had to go through an additional level of IVR menu after asking for an advisor. They transferred me across several people because they weren't exactly sure which department could solve my problem.
GetHuman: Let's quantify your experience contacting Merrill Lynch. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch problem?
~M.C.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M.C.: I'd give them a two out of five on communication.
GetHuman: And what about Merrill Lynch's ability to quickly and effectively address your problem?
~M.C.: For that I would say one out of five.
GetHuman: And finally- any advice for other Merrill Lynch customers?
~M.C.: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Merrill Lynch знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~M.C. taken from his Merrill Lynch customer service problem that occurred on октябрь 31-го, 2017.