Merrill Lynch: no human just infinite phone loop...press * for...
Merrill Lynch отзыв клиента от пользователя GetHuman ~jim из ноябрь 16-го, 2017
Background on ~jim's case
GetHuman: ~jim - can you tell our other Merrill Lynch customers when your case took place?
~jim: Yup. It was evening, on ноябрь 12-го.
GetHuman: Did you reach out to Merrill Lynch, and if so, how?
GetHuman: And which of these common Merrill Lynch customer issues best describes the reason you wanted to talk to them?
(Shows ~jim a list of common Merrill Lynch problems)
~jim: "Complaint" was why I was trying to call.
~jim's review of Merrill Lynch customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim: no human just infinite phone loop...press * for this, press * for that, enter account number, enter account number, enter account number, enter account number, enter account number, ad inifinium
GetHuman: Let's quantify your experience contacting Merrill Lynch. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch problem?
~jim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim: I'd give them a five out of five on communication.
GetHuman: And what about Merrill Lynch's ability to quickly and effectively address your problem?
~jim: For that I would say three out of five.
GetHuman: And finally- any advice for other Merrill Lynch customers?
~jim: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Merrill Lynch знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~jim taken from his Merrill Lynch customer service problem that occurred on ноябрь 12-го, 2017.