Merrill Lynch: There is no way to talk with a human if I do no...

Merrill Lynch отзыв клиента от пользователя GetHuman ~Kyle из ноябрь 15-го, 2017

Background on ~Kyle's case

GetHuman: ~Kyle - can you tell our other Merrill Lynch customers when your case took place?
~Kyle: Yeah. It was middle of the night, on ноябрь 14-го.
GetHuman: Did you reach out to Merrill Lynch, and if so, how?
~Kyle: I used the 800-637-7455 number I found for on the GetHuman Merrill Lynch customer phone number page I was on: Merrill Lynch Customer Service Phone Number
GetHuman: And which of these common Merrill Lynch customer issues best describes the reason you wanted to talk to them?
(Shows ~Kyle a list of common Merrill Lynch problems)
~Kyle: "Setup an account" was why I was trying to call.

~Kyle's review of Merrill Lynch customer service

GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kyle: There is no way to talk with a human if I do not have a current account number. I HAVE BEEN TRYING TO GET INFORMATION REGARDING A ****-R FORM THAT HAS ERRORS IN IT!!!! YOUR PHONE SYSTEM IS THE WORST THAT I HAVE EVER ENCOUNTERED. I AM PLEASED THAT AFTER I GET THRU THIS TAX CRISIS, I WILL NEVER HAVE TO TRY TO GET IN TOUCH WITH ANYONE AT MERRILL LYNCH EVER AGAIN. HOWEVER, MY PROBLEM IS STILL NOT RESOLVED!!!!!!!!
GetHuman: Let's quantify your experience contacting Merrill Lynch. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch problem?
~Kyle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kyle: I'd give them a one out of five on communication.
GetHuman: And what about Merrill Lynch's ability to quickly and effectively address your problem?
~Kyle: For that I would say two out of five.
GetHuman: And finally- any advice for other Merrill Lynch customers?
~Kyle: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Merrill Lynch знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~Kyle taken from his Merrill Lynch customer service problem that occurred on ноябрь 14-го, 2017.

Merrill Lynch

2.88 of 5 stars | 4 reviews

~Kyle's Merrill Lynch Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Merrill Lynch, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Merrill Lynch in any way.

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