OnStar: Telling me it will take * wk to fix problem,wor...
OnStar отзыв клиента от пользователя GetHuman ~gary из ноябрь 17-го, 2017
Background on ~gary's case
GetHuman: ~gary - can you tell our other OnStar customers when your case took place?
~gary: Yeah. It was evening, on ноябрь 8-го.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~gary a list of common OnStar problems)
~gary: "Complaint" was why I was trying to call.
~gary's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gary: Telling me it will take * wk to fix problem,worthless service,people don't know what going on,can't find records,or notes
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~gary: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gary: I'd give them a three out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~gary: For that I would say two out of five.
GetHuman: And finally- any advice for other OnStar customers?
~gary: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы OnStar знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~gary taken from his OnStar customer service problem that occurred on ноябрь 8-го, 2017.