Anthem Blue Cross CA: Multiple transfers by real people led me to be...

Anthem Blue Cross CA отзыв клиента от пользователя GetHuman ~claire из ноябрь 26-го, 2017

Background on ~claire's case

GetHuman: ~claire - can you tell our other Anthem Blue Cross CA customers when your case took place?
~claire: Sure. It was middle of the night, on ноябрь 16-го.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
~claire: I used the 800-333-0912 number I found for on the GetHuman Anthem Blue Cross CA customer phone number page I was on: Anthem Blue Cross CA Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~claire a list of common Anthem Blue Cross CA problems)
~claire: "Update account information" was why I was trying to call.

~claire's review of Anthem Blue Cross CA customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~claire: Multiple transfers by real people led me to be on hold and then an automated message saying I've been transferred to a number that doesn't work, Goodbye! And it hangs up.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~claire: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~claire: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~claire: For that I would say five out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~claire: Позвоните им рано днем или поздно. Не забывайте личную информацию или информацию об учетной записи, которая может вам понадобиться, чтобы Anthem Blue Cross CA знал, кто вы.
GetHuman: Well there you have it. Some useful feedback and words from ~claire taken from his Anthem Blue Cross CA customer service problem that occurred on ноябрь 16-го, 2017.

Anthem Blue Cross CA

2.41 of 5 stars | 92 reviews

~claire's Anthem Blue Cross CA Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Anthem Blue Cross CA, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Anthem Blue Cross CA in any way.

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